Rainbow Villa

BOOKING
Booking can be made by e-mail, mail or by telephone. The party leader must complete our booking form and sign on behalf of all other members of the party that these booking conditions together with our general information have been read and accepted and submitted to us by mail. A non-refundable deposit (except as provided below) of $300.00 is due immediately to secure the reservation. You can Pay by Moneybookers or by cheque or direct bank transfer.

SECURITY DEPOSIT
A security deposit of $300.00, which will be held against any loss or damage caused to the property, or costs incurred, to be paid on the same day as the payment of balance. We understand that accidents do happen, but we do ask that you inform us of any defects or breakages as soon as possible and pay for the repair or replacement so that neither you nor the following guests are inconvenienced. If paying a security deposit by cheque or Moneybookers, the amount will be returned to you 7-14 days after your departure, subject to a satisfactory housekeeping report. Costs in excess of $300 will be invoiced and payable in full immediately.

PAYING THE BALANCE
The balance of your rental cost is to be paid no later than 10 weeks prior to arrival date. Where a booking is made within 30 days of arrival, payment in full must accompany the booking form, including the security deposit. Where payment in full is not received by the proper date, the booking will be deemed cancelled and the cancellation charges apply.

CANCELLATION
The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, we will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation). We regret that we are unable to waive any of the cancellation charges below, whatever the circumstances. We do recommend that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

From initial date of booking up to 60 days prior to arrival booking deposit
Between 30 and 60 days prior to the arrival date 50%
Less than 30 days prior to the arrival date 100%

If through circumstances beyond our control, it is necessary for us to amend or cancel (which would be wholly exceptional) we reserve the right to do so. We will inform you as soon a possible and offer you the choice of alternative accommodation of a similar property or we will refund all monies paid, without interest or further compensation.

ARRIVAL
The property once the full balance and security deposit have been paid (Approximately 30 days before arrival) we will send you detailed directions to your vacation home and a security code where the keys are provided in a 'lock box' facility. The security code will be needed in order to allow you to access the security box, which holds the keys to your home. The security box is easy to access and can be found at the entrance to the property. The property will be available from 4.00 p.m. on the date of arrival. Please remember to take these details with you otherwise access to your vacation home cannot be guaranteed.

DEPARTURE
Vacate the home by 10.00 am on the day of departure. A penalty of one day’s rental may be charged if it is found that guest has not vacated the property on departure day at the correct time. While the property will be cleaned on departure, you are expected to carry out reasonable care, and treat the property carefully and with respect, We do ask that all cutlery and pottery is to be taken out of the dishwasher and be put in the cupboards . It is expected that you will leave the property in a reasonably clean and orderly condition. Excessive trash or work for the cleaning crew will result in a charge to be deducted from the security deposit. Please put the key back in the security box.

BASIS OF RENTAL
Rainbow Villa is provided on a self-catering basis. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the guest’s responsibility to replenish them. You have use of the property including all utilities except pool heating, (applicable to pool homes only), for which a supplement is payable. Your holiday home is cleaned and prepared for your arrival. Maid service however is not usual in Florida private homes and it's therefore up to you to keep the property clean and tidy during your stay.

OCCUPANCY
The maximum number of people permitted in our Villa is 10. The name (and ages of children) of each renter must be listed on the Booking Form in keeping with Florida Law. Only those named on the form shall be permitted to stay at the property. We will require that any number of persons in excess of these numbers vacate the property, and it is an express term of this agreement, that the hirer accepts, that if the excess number are not removed immediately, the contract is breached, and terminated without compensation or any other payment. The hirers and all the members will be required to vacate the property.

VEHICLES AND PARKING
In accordance with the Sunset Ridge Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Sunset Ridge. The connection of the villa's utility supplies to any external vehicle / appliance is strictly prohibited.

VILLA SECURITY
For the security of your party and the villa, do not allow any unidentified visitors to enter the villa. If in any doubt please call the management company to check the identity and authorization of any maintenance / pest control staff. Most of our villas are protected by a monitored security system this not only acts as a burglar deterrent but is also a monitored fire alarm. Therefore it is required that the lead guest makes all members of their group aware that all doors and windows must be closed and locked, including the garage door, the front door and the doors leading to the pool area, failure to follow these procedures correctly, resulting in a false alarm, may require guests to pay call-out charges. It is very important for the security of the villa that these instructions are followed even if the cleaners or anybody else is waiting to gain access to the villa. All authorized housekeeping and maintenance staff are in possession of keys and appropriate codes for gaining access to the villa. Do not give keys or codes to anybody.

COMPLAINTS PROCEDURE
While it is unlikely that you should have a complaint about staying at Rainbow Villa, occasionally things do go wrong. If you have a problem during your stay, you MUST inform us immediately who will endeavor to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to the local managing agent during your stay. Our management company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to) inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavourable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.

INSURANCE
It is the hirer’s responsibility to take out appropriate insurance to cover all aspects of their trip. It is vital that you have adequate comprehensive insurance cover for you and all members of your party. Check that any policies you are considering do in fact cover you for rented accommodation booked independently of travel arrangements. No responsibility is accepted for any death, illness or loss or damage to property and/or motor vehicles howsoever caused.

PETS AND SMOKING
Pets are not permitted in the Property. In the event that the Guest brings a pet to the Property, the Company may elect to evict the Guest from the Property with loss of all rental money paid and a levy charge of at least $100 per bedroom per week to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet. No smoking is permitted inside the property. A charge may be levied to the security deposit if evidence of smoking is found.

FLORIDA CLIMATE
Florida is a tropical climate and has a wide variety of insects and wild life. Our homes are treated on a regular basis to repel insects, but inevitably they will occasionally find their way inside the property. They are best eradicated by spraying with an appropriate product available from Walmart or Publix supermarkets. The problem with these unwanted guests is greatly reduced if food and crumbs are not left on worktops, tables, floors, or in the pool area – it is advisable to clean up spills immediately.

LIABILITY
We make all reasonable efforts to provide advice and safety information. This information can be found in the Home-Pack at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. Our management Company is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Home-Pack. In addition, the company states the following:

We do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Company within one working day such that the Company may elect to affect a remedy to the failure.
We do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. With no guarantee or promise of security, even where the Guest make use of any advice given by our management company or its representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then our management company, of the lost or stolen items. They will either make good and secure the Property, or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.
Our management company or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance.
The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.
We do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Company's control, and is regarded as an act of nature (see below). In most cases your pool will warm to a daytime temperature of between 70 and 80 degrees. If an engineer is called at the request of the hirer, and the heater is found to be functional, there will be a minimum call-out charge of £25 or $50, payable immediately locally, or deducted from your security deposit.
We do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.
Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the eviction of the Guest from the Property, without recompense or refund.